For detailed information on shipping rates, please refer to our Shipping Policy.

At this time, we do not deliver to PO Box addresses.

We partner with Aramex and NZ Post to get your order to you quickly. In the South Island, delivery typically takes 2-3 working days, and up to 3-5 working days for the North Island. For more details, check out our full Shipping Policy.

If you're not completely satisfied with your order, we have a simple returns and refund process. You can find all the details in our Returns & Refund Policy.

To claim a warranty, contact us with your original order number and a description of the issue. We’ll respond quickly to help resolve it.

Unfortunately, we can’t process returns or exchanges for products purchased through our stockists. We recommend contacting the store where you made your purchase for assistance with returns or warranty claims.

We have a number of retailers across the country. To find the nearest store, check out our Retailers.

If you’d like to cancel your order, please get in touch with us as soon as possible. Once an order has been shipped, cancellation is no longer possible. If your order is already on its way, you’ll need to follow our regular return process once you receive your items.

If you need help with anything else, feel free to get in touch! We’re always happy to assist. Contact us, and we’ll get back to you as soon as we can.