Returns & Refund Policy
At Summit Collective, your satisfaction is our priority.
If you're not completely happy with your purchase, we’ve got you covered with a straightforward returns and refunds process. Please review the guidelines below to understand how it works.
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We accept returns on most items within 30 days of the delivery date, provided that the items are:
- Unused, unworn and in their original condition
- In the original packaging with all tags and labels intact
- Not part of a final sale or clearance items (which are non-returnable)
Certain items are non-returnable, including but not limited to:
- Sale or clearance items
If you're unsure whether your purchase qualifies for a return, please contact us for confirmation.
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To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at sales@summitcollective.co.nz or 03 443 5410 within 30 days of receiving your order. Provide your order number and the reason for the return.
- Prepare Your Return: Pack the item(s) securely in their original packaging, ensuring that all tags and labels are attached. Include a copy of your receipt and a brief note explaining the reason for the return.
- Ship the Item Back: Use a trackable shipping service (such as NZ Post or Courier) to send the item back to the provided return address. The return shipping cost is your responsibility unless the item was defective, damaged or the wrong item was shipped.
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Once your returned item has been received and inspected, we will process your refund. Please allow up to 7 business days for us to complete the inspection and issue a refund. Refunds will be processed to the original payment method.
- Full Refund: If your return meets the conditions outlined above, you will receive a full refund for the purchase price of the item(s).
- Partial Refund: If the item is returned damaged, used or without all original packaging and tags, we reserve the right to offer a partial refund based on the condition of the returned product.
Please note that the original shipping fees are non-refundable unless the return is due to an error on our part (e.g: wrong item shipped or defective products).
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Currently, we do not offer direct exchanges. If you'd like to exchange an item for a different size, colour or product, we recommend returning the original item and placing a new order through our website.
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If you receive a defective or damaged item, please contact us immediately with a receipt of your order. We will provide a pre-paid return label and arrange for a full refund or replacement at no additional cost to you.
To expedite the process, please provide the following:
- A description of the defect or damage
- Photos of the defective or damaged item
- Your order number and contact details
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Returns requested after 30 days of receiving your order may not be eligible for a refund or exchange at our discretion.
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If you wish to cancel your order, please contact us as soon as possible. Once an order is shipped it cannot be cancelled. If your order has already been dispatched, you will need to follow the standard return process upon receiving your items.
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If you have any questions or concerns regarding our returns and refunds process, or if you need assistance with your return, please reach out to our customer service team:
Summit Collective
Email: sales@summitcollective.co.nz
Phone: 03 443 5410We’re here to help and will work with you to ensure your experience with Summit Collective is positive.
Thank you for shopping with Summit Collective! We appreciate your business and aim to make every aspect of your shopping experience as smooth and hassle-free as possible.